ProClinic

Does ProClinic send appointment reminders to clients?

Yes, via SMS. ProClinic uses SMS as the primary notification channel, since SMS messages have a significantly higher open rate than email (over 95% of recipients read their SMS). SMS charges apply per message sent.

Can I see which SMS messages the system has sent?

Yes. Under Billing in the dashboard, you’ll find a complete overview of all SMS messages sent by the system, including associated costs.

Can I customize the content of SMS messages?

Yes. Go to Settings → SMS Settings to edit the text of all SMS templates sent from the system.

Can I turn off automatic SMS notifications?

Yes. In Settings → SMS Settings you can disable all automatic notifications. Please note: consent forms are always sent via SMS, as they are digital and require a link.

Does ProClinic support email for booking information?

Not at this time. The system uses SMS for booking information and reminders. An email marketing module is currently under development.

SMS and Notifications

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