Services and Treatments

Services and treatments define what your clinic offers, pricing, duration, and how everything is displayed in booking and at checkout.

You can create new services from the Services section in your dashboard (/dashboard/services).

Categories are not under Settings. They are managed by editing a service.

You can also edit and delete existing categories in the same panel.

Simply type: Can you create a new service for me?
The chat will ask for the necessary information and request confirmation before saving.

In ProClinic you can add treatments in two ways: import ready-made treatments from the library, or create a new treatment under an existing service.

The library is its own tab under Services. You do not open an individual service to add treatments from the library.

The treatments are imported into your clinic. You can then edit name, price, duration, and other settings like any other treatment.

You can type: How do I add a treatment from the library?

A treatment needs at least one practitioner to be bookable. You can assign practitioners in three ways.

You can type: How do I assign a practitioner to a treatment?

Create and manage resources in the Resources tab under Services (/dashboard/services/resources). There you can also link treatments to the resource.

You can still link resources from the treatment: edit the treatment and open the Resources tab.

You can also type: Can you create a treatment for me?
The chat will guide you step-by-step and confirm the information before saving.
In addition to name, duration, and price, treatments can be set up with internal costs and medical record links.

Typical path:

You can add internal costs to treatments, such as consumables used during the service.
This provides better insight into your margins and clinic finances.

Consumable products can be linked to a treatment to highlight which items are used in delivering the service.

Consent forms are created in the medical records module and then linked on each treatment.

To add or remove a consent form from a treatment: go to Services, edit the service and open the Treatments tab, or go to Services and the All Treatments tab (/dashboard/services/treatments). That table also shows which treatments have a consent form linked. Open the treatment and choose a form, or set Consent not needed to remove it. Do not delete the template in Journal to unlink it from a treatment.

You can type: How do I add internal costs to a treatment?

Go to Services and open the Library tab (/dashboard/services/library). Select the treatments you want to add, then click Add treatments. The treatments are imported into your clinic, and you can edit them afterwards like any other treatment.

There are three ways: Go to Services and open the All Treatments tab (/dashboard/services/treatments) — click the warning if no practitioners are assigned. Or edit a service, open the Treatments tab, and click the practitioners or the warning triangle. Or go to Staff, edit a staff member, and choose treatments in the dropdown.

A service is the top-level category describing an area of treatments (e.g., “Fillers” or “HIFU”). Under a service, you define specific treatments, which specify details like duration, provider, and price (e.g., “Lip Filler 0.5 ml” or “HIFU Facial”).

For each treatment, you can set duration, price, buffer time, a detailed description, images, which staff can perform the treatment, linked consent forms, packages/punch cards, add-ons/upgrades, and either consumables or fixed costs.

Yes. On each service, you can create a Q&A section that’s shown to customers on the treatment page.

Yes. You can set up optional add-ons for treatments, allowing customers to select, for example, a tint along with a lash lift when booking. Add-ons can be re-used across different treatments.

Yes. There is a global system setting for default buffer time, which is automatically applied to treatments where you haven’t specified a custom value.

No. Treatment prices are your standard baseline and should not be changed for discounts. Always use the campaign feature to set temporary prices or offer discounts.

Yes. You can link products from your product register to a treatment and specify the quantity used per treatment (e.g., number of milliliters of serum). The system automatically deducts consumption and alerts you when it’s time to reorder. Alternatively, you can add a fixed cost per treatment as a simpler solution.

Yes. You can create treatment plans for a client that extend over longer periods, including processes, treatments, and products in the plan.