Consent Forms

Consent forms are managed in the journal module and can be used across multiple treatments.

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You can type: How do consent forms work in ProClinic?

Go to Journal in the dashboard and select to create a new template. You can either build your own form from scratch or import a ready-made template from the library. The library contains predefined forms for common treatments (e.g. HIFU, Profilo). Imported templates can be edited freely as needed.

Yes. Some fields are always required. In addition, you can enable optional standard fields and add your own questions under "Manage Questions". You can also require the client to upload one or more images—for example, a front and side photo of the face for injection treatments.

Use the preview function in the form editor. This lets you see exactly what the client will receive and fill out.

You add and remove consent forms on the treatment, not by deleting the template in Journal. Edit each treatment where you want to make the change.

You can edit treatments by going to Services, editing a service, and opening the Treatments tab. Or go to Services and open the All Treatments tab (/dashboard/services/treatments). That table also shows which treatments have a consent form linked.

Open the treatment and select the desired form under the consent settings. From then on, the form is sent automatically to clients who book that treatment—whether they book online or you enter the booking in the dashboard.

You can type: How do I remove a consent form from a treatment?

This is the reverse of adding it. Edit the treatment (via Services → edit service → Treatments tab, or via Services → All Treatments) and set the consent form to Consent not needed. Do not delete the consent form template itself to remove it from a treatment.

The client receives an SMS with a link to the form 48 hours and 24 hours before their appointment. In the booking view, you can see whether the client has completed the form, and you can resend the link if needed.

If a consent form hasn’t been completed, this will be shown in the calendar. The system automatically reminds the client. Once the form is filled out, this is reflected in the calendar with the client’s responses.

By default, each consent form is valid for one year—the client does not need to fill it out again until that year is up. This setting is configurable: you can specify a shorter interval, require the form for each treatment, or enable the doctor to request more frequent completion. It’s recommended that the form text informs the client that they should notify you if their health status changes significantly.

The client only receives the form once during the validity period—it will not be sent repetitively unless needed.

Yes. You can set a requirement for a doctor's signature for a treatment. The responsible doctor is automatically notified when new forms are waiting for signature. The doctor logs in to the same system, reviews the form, and signs it digitally. All signed forms are automatically saved in the patient’s journal. Once the doctor has signed, the client is marked as ready and approved in the calendar overview.

Yes. You can have several responsible doctors in the system. They will automatically receive notifications when there are consent forms ready for review and signature.

Yes. The client will receive the consent form in their own language. The system supports Norwegian, English, and Spanish.