What happens if a customer doesn't show up to their appointment?
You can mark the customer as a no-show in the system. This triggers the Fair Pay feature, which automatically sends the customer an SMS with a payment link. The system will then follow up with reminders after 3 and 7 days. If the customer still doesn't pay, the case can be sent to debt collection—no separate agreements or extra setup required.
Can I choose what the customer should pay for a no-show?
Yes. In the settings, you can choose whether the customer should be charged a fixed no-show fee (either 50% or 100% of the treatment price), or set a fixed amount that applies to all no-show cases.
Do I need my own debt collection agreement to send cases to collection?
No. ProClinic is fully integrated with the debt collection partner Collectia. Cases are automatically forwarded, and you don't need to sign a separate agreement. All debt collection cases with case numbers can be found under Payments in the dashboard. You can also manually stop a case—for example, if the customer pays or you agree on another arrangement.
Can I choose not to send a Fair Pay notice to certain customers?
Yes. You have full control and can choose to handle individual cases manually. You can also stop the debt collection process after it has started.
Where do I track the status of no-show cases?
Go to Payments in the dashboard. Here you can see the status of all cases—whether they've been paid, sent to debt collection, or if you wish to stop them manually.