In Short
Punch cards are created automatically when you sell a treatment that is set up as a package.
You normally shouldn’t create punch cards manually.
When Is a Punch Card Created?
A punch card is created when:
a sale is completed
the sale includes a treatment
the treatment has a package size set (for example, 5 or 10 punches)
How Is the Number of Punches Calculated?
Total punches = package size × number of packages sold
If the sale is linked to a booking that has already taken place, the first punch is automatically used
Otherwise, the punch card starts with the full number of punches
Frequently Asked Questions
"I can't find the punch card"
Check that:
the treatment is actually set up as a package
the sale is completed
the correct customer is selected on the sale
"The punch card has one less punch than expected"
If the sale was linked to a booking, the first punch may have been used automatically.
"How do I change the number of punches?"
The number of punches is controlled by the package size set on the treatment. Change the package size on the treatment for future sales.
Get Help in Chat
You can ask: Why did the customer get fewer punches than expected?
Does ProClinic Support Punch Cards?
Yes. You can create punch card packages for individual treatments. You set the number of punches in the package, and the system automatically tracks how many punches the customer has left. The statistics are handled correctly: the customer pays for all sessions up front, and any follow-up treatments are shown as zero value in the calendar so your revenue stats aren’t affected.
How Do Punch Cards Work for Self-Service Treatments?
The customer books the treatment themselves, and the system automatically deducts a punch for each booking. The customer doesn’t need to log in—as long as they use the same phone number they used when they bought the punch card.
Can I Set My Own Rules for Punch Cards, Like a Free Treatment After a Certain Number?
Yes. You can define your own punch card rules, such as awarding a free treatment after a certain number of paid sessions.
Do I Need to Track Punch Cards Manually?
No. The system deducts punches automatically for each visit, whether the booking is made by the clinic or the customer.