What happens if a client doesn't show up for their appointment?
You can mark the client as a no-show in the system. This activates the Fair Pay feature, which automatically sends the client an SMS with a payment link. The system will then follow up with reminders after 3 and 7 days. If the client still doesn't pay, the case can be sent to debt collection—no additional agreements or setup required.
Can I choose what the client has to pay for a no-show?
Yes. In the settings, you can choose to charge a fixed fee (either 50% or 100% of the treatment price), or set a standard amount that applies to all no-shows.
Do I need a separate debt collection agreement to send cases to collections?
No. ProClinic is fully integrated with our debt collection partner, Collectia. Cases are sent automatically, and you don't need to sign a separate agreement. You can find all debt collection cases with case numbers under Payments in the dashboard. You can also manually stop a case—for example, if the client pays or you reach a different solution together.
Can I choose not to send a Fair Pay notification to certain clients?
Yes. You have full control and can decide to manage individual cases manually. You can also stop the debt collection process even after it has begun.
Where do I track the status of no-show cases?
Go to Payments in the dashboard. Here, you can see the status of all cases—whether they're paid, sent to collections, or if you'd like to manually stop them.